59–63 Grove RoadEastbourneEast Sussex, BN21 4TXTel: 01323 720 606
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If you have any queries or concerns about your medication, or that you have had what you think is a reaction to a medicine that has been prescribed to you, or simply need advice about the medications you are taking, please contact the surgery and ask to speak to one of the doctors, who will be happy to advise you and allay your concerns and fears.
Alternatively you might want to consider discussing the matter with your pharmacist, who is also well trained and readily available to assist.
Email Repeat Medication
We currently have in place the facility for patients to email their requirements to our generic email address ( email@example.com ) or they can order via this website (see next tab 'Repeat Prescription Service).
The other option is to download the new NHS App, please see our Home page for details.
The email and surgery website ordering will continue for those who wish to continue ordering that way. This new way of ordering through our clinical system is an additional way for ordering your medication(s). Patients who wish to utilise this online service will need to register in order to be able to do so. By registering you will also be able to book on-line appointments, as your username and password will allow you to access both online appointments and repeat medications. Therefore you do not need two accounts to do these and this maybe a more preferential way of ordering as it gives access to 2 services but as it links to our clinical system it automatically shows you the medications you taking, and you simply tick the items you need. No need to scan in your repeat slip and send or type in long messages of the items you need, a simple tick in a box is all that is required. These system is really easy to use and on screen help / prompts are there to guide you along.
We can only accept patients aged 16 or over for online access and a Registration Form needs completing for each person wishing to register. You will also need to provide photo ID when you return the form to the surgery.
Online Services Application Form
If the service is abused, the practice reserves the right to disable your access to the service.
Eastbourne has several chemists which operate a prescription collection service from the surgery. You can then have your prescription dispensed and ready to collect from one of these chemists. Many also offer a home delivery service and some will take your repeat request over the phone and liaise with the surgery to process it for you. Please ask your chemist if they offer these services.
If you take any medications on a long-term basis, the doctor will place these onto a repeat system for you. You can come to reception to order your repeat, post it into the surgery a week before due or fax it to the surgery on 01323 744369.
Alternatively, you can email your repeat request to us at firstname.lastname@example.org or order your repeat prescription directly through this site. Click on the link above and complete the simple registration form.
We do not take repeats over the phone as this prevents urgent telephone calls getting through to reception and can result in errors being made. Please also speak to your chemist about their repeat prescribing services.
Please note that - your prescription will be available for you to collect from the surgery within 48 hours, allowing us time to process your request (please note we are closed at weekends, on Bank and Public Holidays). If you enclose a stamp addressed envelope with your request we will return the prescription to you.
Electronic Prescription Service
From August 2015 we have been participating in the Electronic Prescription Service (EPS). You can nominate any pharmacy (either via that pharmacy or by informing us) and we will send your prescription directly via a secure electronic service.
As soon as your doctor has electronically signed your prescription it will be with your nominated pharmacy. Please note you will still have to wait for the pharmacy to prepare the prescription when you arrive.
Extensive exemption and remission arrangements protect those likely to have difficulty in paying charges (NHS prescription and dental charges, optical and hospital travel costs). The NHS prescription charge is a flat-rate amount which successive Governments have thought it reasonable to charge for those who can afford to pay for their medicines. Prescription prepayment certificates (PPCs) offer real savings for people who need extensive medication.
These charges apply in England only. In Northern Ireland, Scotland and Wales prescriptions are free of charge.
If you will have to pay for four or more prescription items in three months, or more than 14 items in 12 months, you may find it cheaper to buy a PPC.
There is further information about prescription exemptions and fees on the NHS website
Please allow 72 hours, excluding weekends and Bank Holidays, for your request to be processed. Any problems please telephone the surgery.
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