Welcome to Grove Road Surgery
Please see 'Further Information' for the history of our practice and the services we offer.
We are pleased to have been rated as "Good" in all areas by the Care Quality Commission.
We are obligated to provide a safe environment in which to deliver clinical care during the current pandemic. We are however sure that you will understand that we cannot ever guarantee a completely covid free environment and we try and minimise any risk to you in several ways. One way is by cleaning any hard surfaces and/or equipment used in clinical rooms before you arrive and after you have left. We also ask that you wear a mask and/or face shield when visiting for an appointment, this is to protect you against any airborne virus particles that may be transmitted within our busy clinical environment. If you either refuse or cannot wear a mask this does increase the risk of you catching covid when you visit the surgery and consequently potentially becoming seriously unwell.
At present we have quite basic personal protective equipment at the surgery so where we feel the risk is too great to either you and/or the clinicians seeing you, we may ask you to attend a facility that is remote from the surgery. This may for example mean the hospital for blood tests where they are better resourced to manage this risk. Thank you for your understanding.
*** Update: We have now been advised we can that we can resume blood tests as normal. ***
Following the recent announcement by Roche Pharmaceutical regarding their logistical breakdown.
We need to prioritise clinically urgent blood tests. This means that if you are having a regular blood test, it may be delayed. We are very sorry about this. This is a national problem.
If you are worried and you have been told your blood test is urgent, please contact the person who referred you, your GP or your Consultant.
Managing queries will mean that your Practice or Hospital team is busier than ever – please be as patient as possible – they will be working incredibly hard to support you.
National teams are working with Roche to sort this problem out and we will update here and our Facebook page with the latest information.
BOOK YOUR FLU VACCINATION WITH US TODAY
*** MORE CLINICS AVAILABLE - Saturday 26th September, Saturday 3rd October & Saturday 17th October 2020 ***
We are now taking bookings for your annual flu vaccination. If you are eligible for the flu vaccine Please call our reception team to book your appointment now.
For more information about the NHS Flu Campaign and to check eligibility, please see https://www.nhs.uk/conditions/vaccinations/flu-influenza-vaccine/
Due to the current concerns regarding COVID-19, the surgery has put in place the following control measures to ensure your health and safety and that of its staff.
Strict social distance rules will be adhered to within the surgery and we hope this will adhered to outside the immediate area of the surgery.
Please arrive at your allotted time and be prepared for bad weather – there will be no waiting room facility and we aim to avoid a queue forming outside the surgery.
Patients are expected to wear face masks – NO face mask NO vaccine
Please inform surgery reception BEFORE your appointment if you have mobility problems that require to use a walking aid/wheelchair and/or if you are currently unwell with symptoms associated with COVID-19 > Hi temp, cough, breathing problems
You will have your temperature checked on arrival and will be asked to sanitise your hands
The surgery toilets WILL BE OUT OF USE
Due to expected high attendance, other concerns you may have WILL NOT be discussed. The surgery will be open that day for flu vaccinations only
You will be asked to expose the arm you wish to have your vaccine. Please refrain from taking your coat/top completely off and placing them on the floor. This is to avoid cross infections.
Booking Now for patients 65 and over and patients under 65 and eligible due to clinical condition: Saturday 19th September 2020 more dates to follow.
Please note that, following the recent announcement that additional patients will be eligible for this year's flu vaccination, please be aware that we are awaiting further information from NHS England and Public Health England. If you are aged between 50 and 64 and not in a clinical at risk group, the earliest you will be offered a flu vaccination is November, providing there is sufficient vaccine. No appointments will be offered for people in this age group until then. This is to ensure that those who are most at risk are vaccinated first.
Please note that due to family circumstances Dr Bandara will be leaving Grove Road Surgery at the end of August 2020. Please be assured that continuity of patient care will be maintained by Dr Verghese, Dr Grant and our paramedic practitioners. Dr Derry and Dr Nayak will also be joining us as long term locums.
Letter re exemption from face coverings Click Here
Government advice on use of face coverings can be found here:
Face covering exempt card - a card which indicates that you have a hidden disability and have a reasonable excuse not to wear a face covering please click on the link for further information : https://hiddendisabilitiesstore.com/hidden-disabilities-face-covering.html
If you are asked to attend Grove Road Surgery for an appointment with a Clinician or a Nurse, you must wear a face mask or any type of face covering just before entering the surgery, to protect yourself and others during your visit.
EXCEPTIONS: Children under 5 years of age are not expected to wear a face covering and children who cannot manage a face covering are not expected to wear one
Face coverings have 2 benefits:
- It can potentially stop the spread of droplets from an infected person or symptom-less carriers to others. So, if you cough or sneeze, it catches the droplets.
- It is a reminder not to touch your own face or mouth. (It is important to also remember that if you keep touching your mask this can result in “hand to mouth” transmission of the virus).
Please remember that social distancing and effective hand washing are the best ways of protecting ourselves and each other and face masks are not a replacement for this.
Thank you for your cooperation and understanding.
*** Images sent digitally***
Please note that by sending your digital image as part of a consultation or prior to one, you are consenting to us storing the image(s) within your records for use in your medical care.
FROM TODAY (18.3.20) THE SURGERY IS OPEN FOR BOOKED APPOINTMENTS ONLY.
PLEASE TELEPHONE FOR ANY OTHER ENQUIRES.
WE HAVE HAD TO TEMPORARILY SUSPEND ONLINE BOOKING FOR APPOINTMENTS BECAUSE OF CORONAVIRUS AS WE NEED TO TRIAGE PATIENTS WITH PRESENTING SYMPTOMS. WE APOLOGISE FOR ANY INCONVENIENCE.
The NHS and Public Health England (PHE) are extremely well prepared for outbreaks of new infectious diseases. The NHS has put in place measures to ensure the safety of all patients and NHS staff while also ensuring services are available to the public as normal.
NHS 111 has a website that you can use to see if you need medical help and advise you what to do : https://111.nhs.uk/
DO NOT go to a GP surgery, pharmacy or hospital. Stay indoors and avoid close contact with other people. Call 111 if you need to speak to someone.
Visit us on Facebook
We are proud to support the MacMillan Counselling Service by hosting a counsellor here one day a week
Patients registered at Grove Road Surgery can now see an NHS GP for medical advice, prescriptions and referrals by video using the LIVI app.This service is provided free on the NHS.
You can download the LIVI app to your mobile phone or tablet, at the App Store or Google Play. Or visit www.livi.co.uk for more information.
Extended Hours - Thursday Evening
We are now offering a mixture of telephone and routine face to face consultations between 6.30-7.30pm on a Thursday evening.
Extended Hours - Monday/Tuesday/Wednesday
We are now offering a blood clinic three mornings a week between 7.30-8.00am.
Try the new NHS App
If you’re a patient at our practice you can now use the new NHS App, a simple and secure way to access a range of NHS services on your smartphone or tablet.
You can use the NHS App to check your symptoms and get instant advice, book appointments, order repeat prescriptions, view your GP medical record and more.
If you already use Patient Access you can continue to use it. You can use the NHS App as well.
For more information go to www.nhs.uk/nhsapp'
Community Connectors can offer support to help you find practical solutions to everyday issues and refer you to services, groups and activities for:
Health/Well-Being, Social Networks, Education/Training, Leisure Activities, Finance/Debt, Housing, Employment, Volunteering
If you would like to make use of our support, come and speak to your Community Navigator, Sophie.
Sophie will be here at Grove Road Surgery every Thursday.
Your GP can refer you, or you can refer yourself!
For more information: Community Connectors Information
NEW APPOINTMENT SYSTEM FROM 2nd JANUARY 2019
We are proud to support:
EVENING & WEEKEND APPOINTMENTS
You may have recently been offered an appointment at a Medical Practice to see a GP or other healthcare professional in the evenings or weekends. This is part of a new service offered by South Downs Health and Care (SDHC). SDHC is an organisation set up by the GP practices of Eastbourne, Hailsham and Seaford . It aims to improve the accessibility and sustainability of care you receive by providing a larger scale for operations that can span all practices. Evening and weekend appointments are now available to book via Grove Road Surgery. In order to utilise one of these appointments, you will be required to give consent for access to your notes to both read and add to them. This will ensure continuity and safety despite the likelihood that you will be seen in a different practice by a clinician who is new to you. Because the service has just begun, please bear with us while increase the availability of these appointments over the coming months.
Newsletter - Please click on the link below to sign up for our quarterly newsletter.
Virtual Patient Participation Forum
Grove Road Surgery has an active Patient Participation Group (PPG). This group is made up of a maximum of 12 patients primarily because of limited meeting space but also to help keep meetings properly focussed.
The group is very keen to get input from as many people as possible to ensure that it can represent patients’ views and interests as accurately as possible. To this end a Virtual Patient Participation Forum (VPPF) is planned and work is in progress on the detailed working arrangements.
A dedicated email address – firstname.lastname@example.org - has been set up to allow all patients to communicate directly with the PPG on a confidential basis as a member of the VPPF. Please email this address if you would like to join the VPPF. Feel free to provide any thoughts you may have on how you think this should work. This email account will only be accessible to a limited number of members of the PPG. By communicating with this email address you will be giving those people permission to communicate with you by email unless you specifically state that you do not wish this.
(Site updated 23/10/2020)