Welcome to Grove Road Surgery
Please see 'Further Information' for the history of our practice and the services we offer.
We are pleased to have been rated as "Good" in all areas by the Care Quality Commission.
If you are asked to attend Grove Road Surgery for an appointment with a Clinician or a Nurse, you must wear a face mask or any type of face covering just before entering the surgery, to protect yourself and others during your visit.
EXCEPTIONS: Children under 5 years of age are not expected to wear a face covering and children who cannot manage a face covering are not expected to wear one
Face coverings have 2 benefits:
- It can potentially stop the spread of droplets from an infected person or symptom-less carriers to others. So, if you cough or sneeze, it catches the droplets.
- It is a reminder not to touch your own face or mouth. (It is important to also remember that if you keep touching your mask this can result in “hand to mouth” transmission of the virus).
Please remember that social distancing and effective hand washing are the best ways of protecting ourselves and each other and face masks are not a replacement for this.
Thank you for your cooperation and understanding.
*** Images sent digitally***
Please note that by sending your digital image as part of a consultation or prior to one, you are consenting to us storing the image(s) within your records for use in your medical care.
FROM TODAY (18.3.20) THE SURGERY IS OPEN FOR BOOKED APPOINTMENTS ONLY.
PLEASE TELEPHONE FOR ANY OTHER ENQUIRES.
WE HAVE HAD TO TEMPORARILY SUSPEND ONLINE BOOKING FOR APPOINTMENTS BECAUSE OF CORONAVIRUS AS WE NEED TO TRIAGE PATIENTS WITH PRESENTING SYMPTOMS. WE APOLOGISE FOR ANY INCONVENIENCE.
The NHS and Public Health England (PHE) are extremely well prepared for outbreaks of new infectious diseases. The NHS has put in place measures to ensure the safety of all patients and NHS staff while also ensuring services are available to the public as normal.
NHS 111 has a website that you can use to see if you need medical help and advise you what to do : https://111.nhs.uk/
DO NOT go to a GP surgery, pharmacy or hospital. Stay indoors and avoid close contact with other people. Call 111 if you need to speak to someone.
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We are proud to support the MacMillan Counselling Service by hosting a counsellor here one day a week
FLU VACCINATION CAMPAIGN 2019
We now have confirmed delivery for both our adult flu vaccines (one for under 65s, one for over 65 years).
Why have your vaccination at YOUR GP Surgery?
We can ensure continuity of care for our patients and carers (we know you already). Your vaccination has been produced and paid for. Flu vaccinations are ordered a year in advance for our patients and we will be billed for these. We have to do this and assure NHS England we have enough vaccines for everyone. Having a flu vaccination at your surgery generates an income which the practice uses to provide patient services.
Who is eligible to have the flu vaccine? The full NHS eligibility criteria for this year's flu campaign can be found here. If you are a carer, or live with or have regular contact with someone who has a weekend immune system or a long-term condition, please read on here.
Please call the Reception Team to book, current clinics available:
Wednesday 18th September for patients aged 65 and over
Tuesday 15th October for our patients aged between 16 - 64 years.
Patients registered at Grove Road Surgery can now see an NHS GP for medical advice, prescriptions and referrals by video using the LIVI app.This service is provided free on the NHS.
You can download the LIVI app to your mobile phone or tablet, at the App Store or Google Play. Or visit www.livi.co.uk for more information.
Extended Hours - Thursday Evening
We are now offering a mixture of telephone and routine face to face consultations between 6.30-7.30pm on a Thursday evening.
Extended Hours - Monday/Tuesday/Wednesday
We are now offering a blood clinic three mornings a week between 7.30-8.00am.
Try the new NHS App
If you’re a patient at our practice you can now use the new NHS App, a simple and secure way to access a range of NHS services on your smartphone or tablet.
You can use the NHS App to check your symptoms and get instant advice, book appointments, order repeat prescriptions, view your GP medical record and more.
If you already use Patient Access you can continue to use it. You can use the NHS App as well.
For more information go to www.nhs.uk/nhsapp'
Community Connectors can offer support to help you find practical solutions to everyday issues and refer you to services, groups and activities for:
Health/Well-Being, Social Networks, Education/Training, Leisure Activities, Finance/Debt, Housing, Employment, Volunteering
If you would like to make use of our support, come and speak to your Community Navigator, Sophie.
Sophie will be here at Grove Road Surgery every Thursday.
Your GP can refer you, or you can refer yourself!
For more information: Community Connectors Information
NEW APPOINTMENT SYSTEM FROM 2nd JANUARY 2019
We are proud to support:
EVENING & WEEKEND APPOINTMENTS
You may have recently been offered an appointment at a Medical Practice to see a GP or other healthcare professional in the evenings or weekends. This is part of a new service offered by South Downs Health and Care (SDHC). SDHC is an organisation set up by the GP practices of Eastbourne, Hailsham and Seaford . It aims to improve the accessibility and sustainability of care you receive by providing a larger scale for operations that can span all practices. Evening and weekend appointments are now available to book via Grove Road Surgery. In order to utilise one of these appointments, you will be required to give consent for access to your notes to both read and add to them. This will ensure continuity and safety despite the likelihood that you will be seen in a different practice by a clinician who is new to you. Because the service has just begun, please bear with us while increase the availability of these appointments over the coming months.
Self Care Week
12-18 November 2018
"Empowering people with the confidence and information to look after themselves when they can, and visit the GP when they need to, gives people greater control of their own health and encourages healthy behaviours that help prevent ill health in the long-term. In many cases people can take care of their minor ailments, reducing the number of GP consultations and enabling GPs to focus on caring for higher risk patients, such as those with comorbidities, the very young and elderly, managing long-term conditions and providing new services."
Newsletter - Please click on the link below to sign up for our quarterly newsletter.
Virtual Patient Participation Forum
Grove Road Surgery has an active Patient Participation Group (PPG). This group is made up of a maximum of 12 patients primarily because of limited meeting space but also to help keep meetings properly focussed.
The group is very keen to get input from as many people as possible to ensure that it can represent patients’ views and interests as accurately as possible. To this end a Virtual Patient Participation Forum (VPPF) is planned and work is in progress on the detailed working arrangements.
A dedicated email address – firstname.lastname@example.org - has been set up to allow all patients to communicate directly with the PPG on a confidential basis as a member of the VPPF. Please email this address if you would like to join the VPPF. Feel free to provide any thoughts you may have on how you think this should work. This email account will only be accessible to a limited number of members of the PPG. By communicating with this email address you will be giving those people permission to communicate with you by email unless you specifically state that you do not wish this.
(Site updated 13/07/2020)