This facility allows you to manage your appointment(s) outside of surgery opening times, where surgery hours may not always be convenient. Vision_Online_Appointments_Patient_User_Guide.pdf
To be able to access the on-line appointment service you must have internet access, your own email account and be aged 16 or over.
By your using this on-line service, it is hoped you will ease demand on our busy reception as well as helping you by avoiding queues at reception or on the telephone.
Once you have made an appointment, you will receive an email confirming the details. If you subsequently cancel / amend or update the appointment, you will be sent another email confirming the changes. You will also be sent a reminder email about the appointment, 2 days before the actual appointment. If it is no longer needed you have time to cancel. This is also designed to remove or cut down on the number of Did Not Attend ( DNA ).
We believe that this will be very welcomed by many of you as it functions in a similar way to on-line banking and ordering goods and services off the internet. To access you need a username and password and this is no different to those. If you forget your username and / or password, the system allows for this and will send a reminder to your email address, just as other internet services do.
You must have an email address in order to access these services. It is not possible to share the same email account as this may cause confidentiality issues between family members.
Your access account creates a profile of your email address, password etc. which you can log in and change at anytime. Should your details change, upon marriage etc. or you simply wish to change anything, your profile is the place to do that.
In order to get started you need to complete a Vision Online Patient Registration Form ( one for each person registering with the service ) which you need to take IN PERSON to reception along with a valid proof of identification i.e. photographic ID / passport / driving licence etc.
Online Services Application Form
Once everything has been checked, we will issue you with a registration document ( one for each member ) that you will need when going online for the first time to create your online account. Once the details from this document have been entered, you then create your personalised username / password, which will enable access to the services online in the future.
Just as a reminder :- you will need to complete a patient registration form for each individual in your household and we will furnish you with registration document for each member, who will each have their own accounts.
The practice reserves the right to remove on-line facilities should it be misused in anyway.