If you are aged 16 or over you can register for online appointments (see next tab for more information).
To book an appointment, telephone our main number on 01323 720606 and select the appointment line Option 1.
When you call for an appointment the receptionists will ask if you are willing to give them a brief outline of your symptoms to be able to direct you towards the right service which could be the Doctor, Nurse or your local Pharmacist.
Pharmacists are highly trained and therefore equipped to deal with medication needs and are often a quicker alternative than ringing the Surgery.
Our morning and afternoon appointments are dealt with completely separately and this helps you to determine at which point to telephone for an appointment.
For a morning appointment, please telephone at 08:00 on the morning you wish to be seen.
For an afternoon appointment, please telephone at 14:15. Should you come to the surgery for our 14:00 opening, please note that we do not start taking bookings until 14:15, the same time we start accepting telephone bookings. Most doctors begin their afternoon surgeries at 15:00, so you may be asked to come back at your appointment time.
If your condition is non-urgent, you can book appointments with the doctor up to 2 weeks in advance. However, these advance bookings are limited in number. Please respect other patients and be on time for your appointment. Should you need to cancel, let us know as early as possible so the time slot can be made available to another patient.
The surgery operates a non-attendance policy, as well as a late attendance policy, which means if you do not arrive at all or you arrive to late to be seen, we will write to you about the defaulted appointment. In exceptional circumstances, due to consistent non-attendance, you might be asked to register with an alternative practice in Eastbourne.
Our nurses treat patients for a wide range of common conditions. You can book an appointment up to 4 weeks in advance with the nurses if this is more convenient for you.
Speaking to a doctor on the Telephone
Emergency telephone calls will be put straight through to an available doctor or your telephone number will be taken for an immediate call back.
The doctors and nurses will take telephone conversations of a non-urgent nature, but you will be allocated an appointment time to call back to the surgery. A doctor/nurse can telephone you if you wish, but please relay your message via the reception staff who will log your call.
Health Check Appointments
Registered patients aged between 16 and 74 years are welcome to make an appointment for a general health check if they have not been seen at the surgery for the past 3 years or more. Patients aged 75 years and over are welcome to make an annual appointment, either with the doctor or practice nurse. This can either be at the surgery or, if that is not possible due to being bed-bound or because of a pre-existing medical condition, a home visit can be arranged.
Our surgery is accessible to patients using a wheelchair. We have a large lift to assist between floors and all doors are accessible to wheel chairs. The toilet on the ground floor is also fully disabled compliant. East Sussex Council has also provided disabled parking spaces at intervals along Grove Road, some of immediately in front of the surgery and others are in very close proximity to the surgery. Blue badge holders and car drivers, please be mindful of the doctors parking bay at the front of the surgery, this is not a pay and display area, nor a blue badge exemption area but is a dedicated zone for doctors with their specific permits.
Patients with Special Needs
For patients with hearing problems, we have a hearing loop facility. Please ask at reception. We can arrange interpretation and translation services in person or by phone for patients who do not speak English. Please let us know if you need this service when booking an appointment.